Chime compatibility

[CosmoC]

The nest.com/works compatibility checker lists three choices:

1 - chime with batteries and no wires

2 - chime with batteries and wires

3 - chime with only wires

Choice 2 is an electronic chime and choice 3 is a mechanical chime.   I have an electronic chime without batteries.   Is that 2 1/2?      The reason I am asking is because the chime puck loads the circuit to the point of not ringing the chime.    I am assuming that upgrading my transformer to provide additional current will help.     The existing transformer is a 16 V AC transformer but I do not know the current rating.  

The chime works with 16VAC/10VA low voltage transformer.  It is a Style Selections Model #SS-7584-03

I have one Nest Hello connected as instructed, but the chime does not ring.  My phone does update and we have video.   I have only connected the rear bell.   The front is still using a standard doorbell switch.   The front will no longer ring the chime.  

[EmptyNester]

You didn't say if you are on the NEST app or the GOOGLE HOME app.  There are setting to check in each.  I'm on the NEST app and when I go into the view the  HELLO doorbell I click on the GEAR.  I see settings for INDOOR CHIME ON/OFF and also scrolling down something called CHIME DURATION. When I select that there are a few more settings.  Maybe give those a try and see if you can get it to ring inside the house.  If you are on the Google Home app I think  you can go thru the same (or similar) settings.

Good luck and let me know if any of this helps.

[CosmoC]

Hello EmptyNester - Thank you for the reply!

I have both apps and I have set indoor chime on and also adjusted the max delay, but since the chime will not ring with the plain old fashioned front door bell when the puck is attached, I believe I am not getting enough power to the chime.    My next step is to upgrade the transformer and see if the problem still exists.    I will likely have more questions.

[MplsCustomer]

@CosmoC 

When we installed our second Google Nest Hello Doorbell several years ago, we had to upgrade to a 16V 30VA transformer to get our mechanical chime to ring for both doorbells.

[EmptyNester]

Thanks for the update.  Looking forward to hearing if it fixes the problem.  I have confidence that it will.

[CosmoC]

Yesterday I removed the original 16 V 10VA transformer.   This house was built in the 60's and this was the original transformer.     I replaced it with a 16 V AC 30VA transformer and the chime is working.     

It isn't a mechanical chime.   It is electronic, wired, no batteries (not one of the options in the compatibility charts).   

Next step is to add a Nest doorbell to the front door. 

[EmptyNester]

That is great news that it solved the problem.  This info should help other folks with the same or similar issue.

[CosmoC · Accepted solution]

The extra power helped.  I added the front doorbell, and with the two chime pucks and two Nest Hello cameras all is good.  The chime is ringing with both.    

I am still frustrated with the mount for the new Nest doorbell. If the surface isn't perfectly flat so the bracket does not bend, and if anything is in the way of the circular knobs from sitting in the bracket's circles it is impossible. Plus the little set screw only seems to have a few threads that can get into the top of the bracket.  Easily the part of the install where I spend the most time.     

[EmptyNester]

I agree,  the mounting design was a bit of a miss on this one.  

[Juni]

Hi folks,

Appreciate the help here, EmptyNester and MplsCustomer.

CosmoC, thanks for reaching out. I’m glad it’s resolved now. For the mount and screw I'd suggest you submit feedback about it, here's how. I’ll keep this thread open for one more day. If you need further help, let me know.

Regards,

Juni