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Clips are too short to be useful

cpultz
Community Member

I have a 1st gen Nest Camera IQ (outdoor) with Nest Aware. It grabs clips that are appropriately long enough to be able to see an "event." If the person is in my porch for 10 minutes, I can grab that 10 minute clip. It works as well today as it did the day I bought it many years ago (in 2003 perhaps?)

Last spring (2022) I bought a current generation Google Nest Cam Outdoor, with the extended power cable, and hard wired it in my backyard. Why can it not grab clips that are more than a few (3-5) seconds long? They are frustratingly short, always stopping before I can see what I want to actually see happen. Is this a setting I can change somewhere, or a failing of the new generation of camera, or a tier of service, or what?

1 Recommended Answer

@cpultz 

Our clips (with the battery camera plugged in) seem to last for the duration of the event.  We have a Nest Aware Plus subscription, and so can check for what happened after the portion that is flagged as an event.

View Recommended Answer in original post

9 REPLIES 9

MplsCustomer
Bronze
Bronze

@cpultz 

We have a Google Nest Camera (Battery) plugged in with the optional power cable. Go to the camera in the Google Home app and go to Settings | Video and set the "Maximum event length" to the maximum value of 3 minutes. The setting is only on the battery cameras and doorbells and is set really low by default.

Thanks for that tip, but I've had that setting all along. I'd be happier with a MINIMUM clip length setting of 30 seconds or so, but that does not seem to exist.

@cpultz 

Our clips (with the battery camera plugged in) seem to last for the duration of the event.  We have a Nest Aware Plus subscription, and so can check for what happened after the portion that is flagged as an event.

I think you helped me figure it out - I only have Neat Aware, not Nest Aware PLUS. Looks like only PLUS has the 24/7 option (for 10 days.) So strange, my original Nest CC am IQ has that, but the newer Google Nest Cam (battery) does not. If the included clips were longer, I'd be good. Now I have to decide if I want to pay $60/year more for the feature in my backyard that I already have in my front yard. Seems like Google is getting greedy. 🫤 

@cpultz 

Do you have the old 1st Gen Nest Aware subscription on your IQ camera? The old subscriptions cover 1 camera per subscription, while the new ones cover all cameras in the same "home". Here are a couple of links:

https://support.google.com/googlenest/answer/9233159?hl=en

https://support.google.com/googlenest/answer/9681538?hl=en

Hi folks, 

 

Checking in — I'd like to check if you've seen  MplsCustomer's last response. Let me know if there's anything else.

 

I appreciate your help here, MplsCustomer.

 

Thanks,

JT

Yep. Saw it. They were correct. I was used to the features of Nest Aware including the ability to look back at 24/7 on my older Nest camera, but that is a paid upgrade on Google's version of the software, it seems.

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. Thank you for all of your help, MplsCustomer and JT!

 

Best regards, 

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad