Clips converted to html not mp4

[jriccardi]

When I created clips and saved them they were always saved as mp4 files, now they are being saved as html files.  What changed, why?  How do I get back to saving clip files as mp4???

[EmersonB]

Hello jriccardi,

Thanks for reaching out and I understand your concern about your clips converted from mp4 to html. To confirm, from where are you trying to download the clips? Is it from the Google Home app, Nest app or from your computer? How long is the clip that you're trying to save?

Looking forward to your response.

Regards,
Emerson

[jriccardi]

Just typical of the BS problems since the Google coup d'état!!!

Nothing works, not even SUPPORT!!!

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---------- Forwarded message ----------
From: EasyRider3154 <#>
To: Google Nest Community Mailer <#>
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Date: Fri, 4 Nov 2022 12:55:28 -0400
Subject: Re: Clips converted to html not mp4 (Google Nest Community Subscription Update)
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[jriccardi]

Autocorrected to changedConversation opened. 1 read message.

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The response was:
550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser n24-20020a509358000000b00458814c6d53sor2791361eda.19 - gsmtp

---------- Forwarded message ----------
From: EasyRider3154 <#>
To: Google Nest Community Mailer <#>
Cc:
Bcc:
Date: Fri, 4 Nov 2022 12:55:28 -0400
Subject: Re: Clips converted to html not mp4 (Google Nest Community Subscription Update)
----- Message truncated -----

[EmersonB]

Hi jriccardi,

I'm sorry to hear about what happened. To look further into this can you share with us the information asked above.If you have other questions and concerns, feel free to let me know.

Best,
Emerson

[EmersonB]

Hello jriccardi,

I'm dropping by to ensure that everything is covered here. If you have other questions and concerns, feel free to let me know.

Thanks,
Emerson

[EmersonB]

Hey jriccardi,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,
Emerson