09-28-2022 10:16 AM
My house was broken into and I have a camera above my front door. I have videos of dogs walking by and cats but the my camera is only recording a day at a time? I need to see the video from 3 days ago and I paid for service please help.
09-28-2022 11:47 AM
It depends on whether you have a Nest Aware or Nest Aware Plus subscription, or no subscription at all, as well as what type of Google Nest camera you have.
You can check your subscription here:
https://store.google.com/subscriptions?hl=en-US
You can also check your subscription in either the Google Nest app or Google Home app (depending on your camera) by selecting Settings | Nest Aware.
Here are two Google Nest Help topics on Nest Aware:
https://support.google.com/googlenest/answer/9233159?hl=en
https://support.google.com/googlenest/answer/9546397?hl=en
There are also these help topics for viewing history in the Google Nest app and Google Home app (depending on your camera):
09-28-2022 03:09 PM
Thank you for the response but it does not say anything. I changed bank accounts and know that I paid for the year. However, it still should have sent the footage to my gmail account. I have all the other cars going by and even a cat but for the one of my door is non existent.
09-28-2022 03:14 PM
In the first Google Nest Help link above on Nest Aware, "What you get with a Nest Aware subscription", you should be able to select the "Contact us" link under "Nest Aware Premier Care" to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription." Here's the link again:
https://support.google.com/googlenest/answer/9233159?hl=en
10-03-2022 10:57 PM
Hi folks,
Checking in — I hope you've got the answer you're looking for. Let me know if you have more questions in mind.
I appreciate your help, MplsCustomer.
Thanks,
JT
10-09-2022 07:32 PM
Hey nsgwilliams,
Checking back in should you still have further questions here. Let us know by replying to this thread.
Regards,
JT
10-10-2022 11:26 PM
Hi there,
I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.
Best,
JT