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nsgwilliams
Community Member

My house was broken into and I have a camera above my front door. I have videos of dogs walking by and cats but the my camera is only recording a day at a time? I need to see the video from 3 days ago and I paid for service please help. 

6 REPLIES 6

MplsCustomer
Bronze
Bronze

@nsgwilliams 

It depends on whether you have a Nest Aware or Nest Aware Plus subscription, or no subscription at all, as well as what type of Google Nest camera you have.

You can check your subscription here:

https://store.google.com/subscriptions?hl=en-US

You can also check your subscription in either the Google Nest app or Google Home app (depending on your camera) by selecting Settings | Nest Aware.

Here are two Google Nest Help topics on Nest Aware:

https://support.google.com/googlenest/answer/9233159?hl=en

https://support.google.com/googlenest/answer/9546397?hl=en

There are also these help topics for viewing history in the Google Nest app and Google Home app (depending on your camera):

https://support.google.com/googlenest/answer/9208447?hl=en

https://support.google.com/googlenest/answer/10904254?hl=en

Thank you for the response but it does not say anything. I changed bank accounts and know that I paid for the year. However, it still should have sent the footage to my gmail account. I have all the other cars going by and even a cat but for the one of my door is non existent. 

@nsgwilliams 

In the first Google Nest Help link above on Nest Aware, "What you get with a Nest Aware subscription", you should be able to select the "Contact us" link under "Nest Aware Premier Care" to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."  Here's the link again:

https://support.google.com/googlenest/answer/9233159?hl=en

 

janthadeus
Community Specialist
Community Specialist

Hi folks,
 

Checking in — I hope you've got the answer you're looking for. Let me know if you have more questions in mind.

 

I appreciate your help, MplsCustomer. 

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey nsgwilliams,

 

Checking back in should you still have further questions here. Let us know by replying to this thread.

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.
 

Best,

JT