I’m posting here as a long-time customer and certified Computer Systems Architect to bring attention to a serious incident and seek some accountability or remediation
Recently, I experienced a critical failure with cameras where all video footage—stored in the cloud—was lost without explanation. The camera settings were not changed. No one manually deleted the footage. Yet, when I went to retrieve a recording, all of the data was simply gone.
Support has suggested the usual suspects: connectivity issues, client-side deletions, etc. But none of these explain the complete loss of cloud-stored video. I’ve received vague and inaccurate responses, and despite multiple attempts to escalate the issue, I have yet to receive a proper technical explanation or a postmortem.
This is deeply concerning. I rely on this system to monitor a property that’s over 2,500 miles away. I chose this platform based on its promise of reliability and cloud-based security—yet it failed, without warning, and without transparency.
To the community:
Has anyone else experienced total data loss from cloud storage with no valid explanation?
Were you able to receive a full audit log or postmortem from support?
To the Company:
case number is 6-8356000038772
I’m asking publicly because I have been exhausted in private channels. Please provide a technical explanation of what went wrong.
I would like to see real accountability and assurances this will not happen again—for myself and for others who depend on this system for property and personal security.
Transparency is the only way to maintain trust. I hope this post encourages honest dialogue and meaningful follow-up.
