Connected to a different account

[Samkilaru]

I am not able to start my nest camera.

It says it's connected to another account.

[MplsCustomer]

@Samkilaru 

Are you trying to reinstall your camera without first removing it from the Google Nest app or the Google Home app (depending on the camera), and doing a manual factory reset if the factory reset was not performed by the removal? (https://support.google.com/googlenest/answer/9252162).

If so, the "other account" is your account; the install process is not intelligent enough to tell you which account the camera is still connected to.

[EmersonB]

Hello everyone,

@Samkilaru, thanks for reaching out here in the Community. You need to remove it from the account that it's linked to before connecting it to a different email address. Also, connecting it to a different email address or new Wi-Fi network, it will require you to reset it to the factory default. Make sure it has a blue light pulsing indicating that it's ready to connect.

I appreciate the hlp, MplsCustomer.

Best,

Emerson