Connecting Hello

[Jcox]

Hi all, 

I recently changed internet providers and went through a whole fiasco of resetting and reconnecting my cameras. All connected except my doorbell (Hello). The only work around I found was to create a new "home" which allowed the doorbell to connect tight away. 

Now I'd like to see if there is a way to merge the two homes or I'd anyone knows a secret to connecting the doorbell to my original home? I tried for days but it wouldn't connect to the original home but it took about 2 minutes to work for thr 2nd home. Any help?

[MplsCustomer]

@Jcox 

Now that you successfully added it to a second home, are you now able to just remove it from the Nest app and re-add it, as Google Nest says is possible here?

https://support.google.com/googlenest/answer/9219307?hl=en#zippy=%2Cmove-to-another-home-in-the-app

[Jcox]

I thought about trying that but I am worried it will create more issues like not being able to get it reconnected to home 2 if it won't connect to the original home. 

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[Brad]

Hi there, 

Thank you for your help, MplsCustomer.

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. 

Best regards, 

Brad