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Contact Customer Support

nancijean
Community Member

How do I get ahold of Customer Support? The Support page is ZERO help, it keeps kicking me back to the initial questions instead of allowing me to go to "Contact Us." All of the numbers in online searches are no longer good. My cameras are having multiple issues and basically are worthless. 

 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@nancijean 

On the "Resources" page, do NOT select any of the help topics.  Just select "Next step" to go to the contact options page (phone or chat).

Screenshot 2023-04-26 at 9.16.33 AM.png

Jeff
Community Specialist
Community Specialist

Hi nancijean,

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Markjosephp
Community Specialist
Community Specialist

Hello there,

 

Thanks for the assist here, Jeff.

 

@nancijean, how's it going? Have you had a chance to contact our support team? Let us know if you need more help.

 

Regards,

Mark

Hi nancijean,

 

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours. 

 

Regards,

Mark