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Create your own event.

Johnsy
Community Member

Hi, I can download "events" but how do I download say a section of footage that hasn't been flagged as an event. ? My nest cams are brand new and updated also they are hardwired and I have nest plus for the continual 10 day recording.. is there an option to create your own event or clip as.section in history to download ? Much thanks 😊 🙏 

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@Johnsy 

Unfortunately, the new camera and doorbells released starting in the fall of 2021 work only in the Google Home app. Because they do NOT work in the Google Nest app or on the home.nest.com website, you cannot manually create your own clips.

Also, unfortunately, the new Google Nest Doorbell (Battery) records only events and not 24/7 history even when wired and with a Nest Aware Plus subscription.  When we got a third doorbell last month, we instead bought one of the old Nest Hello Doorbells because of this.

Google's rationale for this is posted in this blog in this forum, along with considerable customer reaction:

https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...

View Recommended Answer in original post

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@Johnsy 

Unfortunately, the new camera and doorbells released starting in the fall of 2021 work only in the Google Home app. Because they do NOT work in the Google Nest app or on the home.nest.com website, you cannot manually create your own clips.

Also, unfortunately, the new Google Nest Doorbell (Battery) records only events and not 24/7 history even when wired and with a Nest Aware Plus subscription.  When we got a third doorbell last month, we instead bought one of the old Nest Hello Doorbells because of this.

Google's rationale for this is posted in this blog in this forum, along with considerable customer reaction:

https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...

Thanks for your help and link to that blog. Hopefully they sort this issue soon.

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Community. 

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

 

Thanks,

Archie