Customer complaint process

[Kel4]

Can someone advise of the customer complaint process? 

[David_K]

@Kel4 

Here are the steps you're looking for.

1. Go to Contact Us - Google Nest Help
2. Select an appropriate product or category, type a brief description of the issue, then click Next.
3. Click Other, then click Next step.
4. In the Resources section, click Next step.
5. Choose to get a phone call, call or chat with the team, depending on availability in your country.

[Kel4]

Hi thanks for advising. No the guidance did not work.  I was left with the message,  Something went wrong please try again. 
it seems impossible to contact Google. 

[David_K]

At the end of the form, did you see contact options, such as phone and chat support? Did you select one of those? Where in the process did that message appear?