Customer support Sucks, over a year now trying to fix a problem

[dlucas2447]

I have had multiple issues with multiple cameras not connecting, though I do have others running.  I have a new camera that will not connect.  For over a year and 15+ case numbers I do not have resolution.  I filled out a form from the AI agent in this community with not response.   I call agents and they escalate the case and I will get a response in 2-3 days. I never get a response and I never have the problem resolved.  I am stuck in a vicious circle, and can not talk to an individual and can not get this resolved.  A good product when it works, throw it out if it doesn't because they will not help you.  

[nerys]

Hi dlucas2447,

Thanks for posting in the community!

I'm so sorry to hear about the negative customer experience you had. No worries; let me assist you with that. I'll try my best to help. In order to review some information, can you please provide me with the most recent case ID you have? With that information, I'll be able to check the steps you took, which will help me find a suitable way to get this solved as soon as possible.

Again, I do apologize for everything you went through with customer support. 

If you have more questions for me, feel free to reply to this post. I'll be happy to assist further!

Best regards,

Nery.