DOOR BELL AND THERMOSTAT

[JEFFGREEN]

I JUST BOUGHT A HOUSE THAT HAS NEST DOORBELL/CAMERA AND NEST THERMOSTAT ALREADY INSTALLED HOW DO I GET THEM TO WORK?

[David_K]

Here are the help articles you're looking for:

• Install Nest Doorbell (battery)
• Add your Nest thermostat to the Nest app (Nest Learning Thermostat and Nest Thermostat E models)
• Get started with your Nest Thermostat (Nest Thermostat model)

If they've not been reset by the previous owner, you'll need to do that first before you can set them up:

• Restart or factory reset Nest camera or doorbell
• How to restart or reset a Nest thermostat

[MplsCustomer]

@JEFFGREEN 

You also want to ensure that the previous owner or resident has removed the Google Nest devices from their Google account in the Google Nest app or the Google Home app, or you will get a "connected to another account" error when trying to set up your camera and thermostat and will be unable to proceed.

This "Moving guide for Nest devices" might also be helpful:

https://support.google.com/googlenest/answer/11151047?hl=en#zippy=

[janthadeus]

Hi everyone,

Thanks for your help, davidking and MplsCustomer.

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

Thanks,

JT

[aatienza]

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[janthadeus]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Best,

JT