DROP CAM Replacement

[JMOC]

So, no more drop cams.  I don't ever remember getting an offer to replace, I searched to no avail.  SO -- is that the only way to tell if i am eligible for a replacement?  whether i am or not -- i can't seem to find out what product is recommended to replace the drop cam?  

[EdmondB]

Hello JMOC, 

We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Best,
Edmond

[tmitch2315]

I have the same problem.  No email. 

[Jenelyn_O]

Hi folks,

@tmitch2315, I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon.

@JMOC, please fill out the form. Let us know once done. 

I appreciate your input, Edmond.

Regards,

Jenelyn

[Barrilles]

Jenelyn - I have filled out the ‘form’. 

[Schuckan]

what form? 🤷🏼‍♂️

[EmersonB]

Hi everybody,

@JMOC, I checked your case and saw that our support team sent you an email asking for information. They sent their email to your same email address you're using here in the Community. In case you don't see it from your inbox, try checking your junk, trash or spam folders. They're waiting for your reply.

@Schuckan, we provide a link with a form for users that need further assistance here in the Community. As a Community Specialist we have limited access so we give that form so our Support team will reach you via email.

Thanks,

Emerson

[Janeenralph]

I never received an email about replacement cameras for my dropcam. Have been trying to get a human for over a month and can't seem to get help! Please contact me at #

[EmersonB]

Hey Janeenralph,

Thanks for reaching out. I understand where you're coming from. No worries! I'm glad to help you out. I've checked our system and we already got your form. While we can't make phone calls here in the Community, our support team will send you an email to assist you with your concern. 

Regards,

Emerson

[JMOC]

Can you confirm you got my form? 

[Schuckan]

I contacted google just now, asked about how I get a replacement for my drop cam pro. They wrote back the typical bla bla, like that my camera needed to be active some time back in May to be able to get a free replacement and they mentioned that I got a email about how to get a replacement. Well, I tried to write back, telling them that my camera is running with a subscription 24/7 since almost a decade now and that I can’t find the mail they mentioned, but the mail I wrote back to them came back, saying email unknown. What a nonsense. Are those guys amateurs? My gosh, I am going to ditch that google nonsense and get me a gun and a telescope to protect my place

[JMOC]

let me know what product you choose to replace.  

[Jenelyn_O]

Hi there,

@Schuckan, I'm sorry for the trouble. The reason why the message you sent bounced back is because you manually type the email address of the support. For the representative to receive your message, you have to reply back to the email they sent to you. If you manually type the email address of the support, it might be delivered to a different department or person, that's also the reason why your message wouldn't go through. If ever you find the email or case number, please feel free to share it with us, as we'll be willing to help.

@JMOC, were you able to fill out the form?

Thanks,

Jenelyn

[JMOC]

I have a simple question— what camera is recommended for replacement?   I can’t find any email that I’m eligible for a free one BUT what should I get in its place???????

[EmersonB]

Hi everyone,

@JMOC, apologies for the delay in answering your question. What we offer for the replacement is the Nest Camera (indoor, wired 2nd gen). To learn more, you may visit our Google Store website to check our Nest Camera (indoor, wired) 2nd gen.

I appreciate your help, Edmond and Jenelyn.

Best,

Emerson

[EmersonB]

Hello njphil,

Thanks for bringing this up. We would recommend you to fill out our Contact us form so that our support team will check their options to help you out.

Regards,

Emerson

[njphil]

i am having the same problem, never saw redemption code to replace drop cam

[Schuckan]

Those guys at google are just useless. When they saw one post here from me, they wrote a mail, asked a question and said I should write them back. Well, I wrote back but the mail bounced back, saying address unknown. Yeah right. What a bunch of idiots 

[EmersonB]

Hi Schuckan,

We hear you and this is not the experience we want you to have. Let's see what we can do here. Kindly share your case ID here so that we could take a closer look. 

Best,

Emerson

[Schuckan]

I wrote everything already twice. Not sure what else do you need? I mean, my cam is obsolete in April and I asked about a free replacement. So, just send me the link where I can get one, that’s it. Isn’t too complicated? 🤷🏼‍♂️

[EmersonB]

Hello Schuckan

We wanted to know what happened to your interaction with the support that emailed you about your concern so that we can take the necessary action. To confirm, did you use your same email address when you contacted us before? Just a reminder, when you reply from our email you don't need to type in our email address manually because you'll not be able to send it. All you have to do is to reply to the same email.  

Best,

Emerson

[tahoebob]

I did get the email but the link does not take off the $$$

[Schuckan]

Well, how about just sending a replacement instead of writing back and for without results? 
it’s going on since months now. What a nonsense 

[tahoebob]

Hello, I've tried putting the new nest wired cameras into my cart but not discount 

[JMOC]

so i got the email with a promo code to put in and it would adjust price to $0.  it did not adjust to adjust to $j0. but gave me $50.00 off.  i asked for assistance as to why.  after several back\forth -- was told that since i didnt have a next aware account, i would only get 50%

[Schuckan]

Everyone I contacted never came back to me. I really don’t know what I should do. It seems like they try to make it as difficult as possible to get a free replacement 

[tahoebob]

so, I got the same email However it told me that it would automatically adjust at check out which it did not.  It also did not adjust however gave me a reduced price.  I do have a nest aware account.  

PLEASE HELP ME GOOGLE!

[tmitch2315]

Never got an email about this ,Jenelyn  9/10/23 post

[Lance_L]

Hi everyone,

@tmitch2315, please check your inbox, spam, or junk folder for an email from the Google Nest Customer Care Team with the subject “Your Google Support Inquiry: 7-4359000034884.” Just reply to that email with the requested information so the support team can help you further.

Thanks for the help, Edmond, Jenelyn, and Emerson.

Regards,

Lance

[tmitch2315]

Nothing in Spam but got your note in my gmail also.  Nothing with 7-435......

[Lance_L]

Hello tmitch2315,

I gotcha. I sent a follow-up to our support team working on your case and requested for the email to be re-sent. Thanks for your patience.

Best,

Lance