Damaged cable - Nest Cam Indoor

[frigginawesome]

The cable on my new Nest Cam Indoor (wired) 2nd gen was chewed by my puppy and the camera now does not power on.

The cable appears fixed to the back of the camera such that it cannot be easily unplugged.

Is Google able to provide a repair service? Would be a shame for the entire camera to be rendered dead because of a damaged cable.

[janthadeus · Accepted solution]

Hi frigginawesome,

Oh no! We’re sorry to hear that. Let’s check this out — could you fill out this form so we could further investigate?

Looking forward to your response.

Thanks,

JT

[frigginawesome]

Hi JT,

Thanks for the reply. I've spoken with your friendly support colleagues and we are in the process of a return.

[janthadeus]

Hi there,

Cool, glad to hear! If you need help in the future, you know where to find us.

Regards,

JT

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, JT.

Thanks,

Archie