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Damaged doorbell connecting wire

Claytor08
Community Member

Hello. Our Google Nest doorbell lost power and in our efforts to fix the problem, the connecting wire that goes from the doorbell to our wires at the doorbell got damaged and the clamps fell off that secure the wires. Where can I buy that part? The doorbell is less than a month old. Thanks. 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Claytor08 

Unfortunately, Google Nest does not sell any spare parts, but if your doorbell is within the 1-year warranty, you might be able to get a replacement by contacting Support (https://support.google.com/googlenest/gethelp).

janthadeus
Community Specialist
Community Specialist

Hi folks,
 

I’m sorry to hear that. Quick question: are you pertaining to the chime puck

 

I appreciate the help, MplsCustomer.
 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey Claytor08,

 

How's it going? Still need our help?

 

Regards,

JT

aatienza
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, JT.

 

Thanks,

Archie