Daughter mischief

[Tkj80]

Hello everyone,

i have had a nest doorbell cam for a couple of years now and have had very little issues with the device. Lately at night my doorbell cam has been shutting off during the night, i suspect it is my daughter turning it off so i can't see when she comes home, but frankly i can't figure out how she would do it.  She doesn't have access into my nest account and just to be sure i switched my google password incase she did some how figure out how to get in. Help please

[MplsCustomer]

@Tkj80 

How do you know your Google Nest Hello Doorbell is off at night? We've never had any of our cameras turn off. However, anyone who is a member of your Google Nest "household" (under Settings | Household in the Google Home app) can turn cameras on and off.

[Tkj80]

Because when i wake up the camera is turned off. Just coincidence, that they are mostly only the times when my daughter is out til late at night?  Funny thing she is not a member, i just checked again, i am the only person on the account

[MplsCustomer]

@Tkj80 

That sounds really odd for your doorbell to just turn off.

Have you tried just rebooting your doorbell by briefly turning off the circuit that includes your doorbell?

[Tkj80]

How do you do that?

[MplsCustomer]

@Tkj80 

If you know what electrical circuit includes your doorbell, turn off the circuit breaker for a minute and then turn it back on (unless you have some other critical devices on that circuit).

[Tkj80]

Ok i will try it and get back with an update

[janthadeus]

Hi folks,

Checking in — did you get a chance to try the suggested steps provided by MplsCustomer? If so, how did it go? Let me know if you need more help.

I appreciate your help, MplsCustomer.

Thanks,

JT

[janthadeus]

Hey Tkj80,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do. 

Regards,

JT

[janthadeus]

Hi there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
 

Best,

JT

[janthadeus]

Hey AveryReid,

I’m sorry to hear that. Let’s see what’s going on — a few questions: what’s the status light of the doorbell? How far is the doorbell from the router? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the cameras? What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)? Also, were there any changes to your Wi-Fi network?
 

Looking forward to your response.
 

Thanks,

JT

[AveryReid]

Hi, I’ve already been doing all of that troubleshooting and more over the phone for the past month. There are no issues on my end. It’s definitely a software issue with the Google home app. I even see a review on Amazon from 3 weeks ago saying their app worked well and then suddenly it stopped connecting. Seems like I’m not alone. I’m tired of troubleshooting the hardware and my speedy fast Internet when the common denominator is google’s mobile app. 

[Tkj80]

I haven't replied because i haven't been able to turn it off and on to trouble shoot it.  Now i don't think it is my daughter, but something else. Often the camera will turn off at around 11 or 12 pm.  The next morning when i get up i have to turn it on again.

[Jeff]

No worries, Tkj80.

We will leave the thread open until you get an opportunity to try things out. We'll check back in after a few days to see if you were able to make any progress.

Thanks,
Jeff

[Jeff]

Hey Tkj80,

I just wanted to check in and see if you were able to try anything more on this. If not, no worries, but I wanted to see if things were moving along for you yet. If you have any updates, just let me know.

Thanks,
Jeff

[Jeff]

Hey everyone,

It looks like we've slowed down here. We'll be closing up the thread in the next day unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.

Thanks,
Jeff

[janthadeus]

Hi there,

I'm sorry for the delay. We appreciate all your efforts here. Could you help us with the troubleshooting steps you've tried? 

Thanks,

JT

[AveryReid]

By shutting off, do you mean that the camera goes offline? If so, this sounds very similar to an issue that I was having. Google support then had me do a factory reset and I have not been able to reconnect my doorbell to the Google Home app since then. I now don't have a doorbell at all.