Device offline

[Gopher]

Nest cam was working fine.  Now it has been offline for a week.

[Jenelyn_O]

Hi Gopher,

Thanks for reaching out. I’m sorry that your camera is offline. Thick glass can cause wireless interference to your cameras. A few questions: what Wi-Fi frequency band your cameras are connected to (2.4 GHz or 5 GHz)? What’s your internet speed (download and upload speed)? Check your internet speed here: https://goo.gle/2JaUmYI. The page would show your download speed then click “Show more info” to check your upload speed. Are there other devices connected to the same Wi-Fi where the cameras are connected to? Also, are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the cameras?

Best,

Jenelyn

[Jenelyn_O]

Hi there,

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

Thanks,

Jenelyn

[Jenelyn_O]

Hey Gopher,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Regards,

Jenelyn