Does anyone get Doorbell (battery) to work in unsupported countries?

[leeray]

Hi, I purchase a Doorbell (Battery) from Amazon without checking the supported countries. In the past, I have ordered and used Pixel phones and Home Mini without any issues (of course, no warranty) without problem, although where I lived in (Hong Kong), they aren't supported officially neither.

Now with the Doorbell, I can't even set it up. It fails at the step when I was asked if I had other prior Nest Networks and I said "No" and it prompted me to Create New Network. Then it failed with the message "Something went wrong. Try again later."

I tried many times. No luck. 

Has anyone tried setting it up outside of those supported countries? Did you see the same issue and if you did, I'd be much appreciated if you can tell me how you resolve it. Or is it true that it will absolutely not work?

[janthadeus]

Hi leeray,

Thanks for visiting the Community. My apologies for the late response here. Thanks for trying, I appreciate your efforts. It should work even if you're in Hong Kong. No worries, we'll check this out — help me with these questions:

1. What’s the color of the LED status light? 
2. How far is the device from the router? 
3. Are there any other devices that experience issues with the WiFi? 
4. Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device they want to pair? Those devices could interfere with the WiFi or Bluetooth signal.

Give these steps a try:

• Make sure your phone is on the same WiFi network as the selected network for the Nest Doorbell (battery).
• It should not be connected to any Bluetooth devices.
• If your Nest doorbell is far from the router, try moving it closer at least 3 to 5 feet. 
• Restart your doorbell battery:

1. Locate the reset pin hole on the back of the doorbell.
   
   
   
   Tip: The reset pin on the Nest Doorbell (battery) is located below the USB port on the back of the doorbell.
2. Press and hold for 5 seconds.
3. Your doorbell will restart, and the status light will be steady, solid white then try adding it again to your Google Home app.
4. Factory reset your Nest Doorbell if the above mentioned steps don't work. 

Let me know how it goes.

Cheers,

JT

[aatienza]

Hey leeray,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[leeray]

Thanks for the follow up and tips. 

I've tried all that but it still didn't work. The LED was blue at that time.

Anyway, I thought of creating a new "home" instead of adding it to my existing home. But before I did that another family member used her phone in which no "home" was created. And it just worked. Later, she shared this "home" with me and I can now control it. 

I'm assuming that if I clear all of my home devices and start fresh, it might work but it is too much hassle to enrol each (5 devices) again. 

[janthadeus]

Hi leeray,

Got it, thanks for sharing the steps you tried to set up your Doorbell battery. I totally understand that switching from one home to another isn't convenient for you. Try adding your doorbell back to your old home with the rest of your Nest devices. If that doesn't help, you may remove all devices from the home then add your doorbell first.

Let me know how it goes.

Thanks,

JT

[aatienza]

Hey leeray,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[aatienza]

Hey leeray,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

[janthadeus]

Hi folks,

Thanks for dropping by Archie.

It's me again. Just wanted to jump in here to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT

[leeray]

Sure, go ahead. I guess, after reading the whole thread, there really isn't a simple "fix" for what I encountered, except to set up a new Home. Not the best outcome but what is. Thanks again!

[aatienza]

Hey there,

You're welcome! Let us know if you have any other questions, we're here to help.

Thanks,

Archie

[aatienza]

Hey there,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

Thanks,

Archie