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Original poster: PMA33
Someone stole my neighbor's car last night. I realize that I did not have the Nest Aware, but when I was looking at my account, it said that I could sign up for a Nest Aware subscription and be given access to the past 10 days' video history. As that made sense and would allow me to view the crime, I signed up. Of course, after payment, I now don't have access to the past 10 day's video history and I contacted support a mere few minutes after. The support representative advised me that Nest Aware only begins saving recordings as soon as you subscribe, and therefore you are unable to access the previous 10 days. I just wanted to make sure this was CLEAR to everyone so that they didn't also lose $6 as I did. I asked for a refund, again, a mere 5 minutes after subscribing, and was told they do not have the capability to do that (This is google, no?). Very disappointed and just wanted to make sure the rest of the public is not misled, as I have seen others on this thread also complain about their misleading advertising.
