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Door bell

peres1
Community Member

I'm having way too many issues with the doorbell...worked ok for only a week or so,  after that it keeps disconnecting from the internet (it's wired) the camera goes offline on her own and the bell ring is not working with the phone, tried turning the whole system off and back on, resetting the router info, checked all connections and nothing works,  it is really annoying  cause I need to keep telling people to call me before they arrive.   🙄🙄🙄

3 REPLIES 3

janthadeus
Community Specialist
Community Specialist

Hi peres1,

 

I can understand the issues you're experiencing with your doorbell camera. I'm with you on this. Let's get this sorted — help me with these questions:

 

  1. What model of Nest camera do you have?
  2. When did the issue start?
  3. How far is the camera from the router?
  4. Do you have other Nest devices in the house?
  5. What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

Looking forward for your response.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi peres1,

Just checking in to see if you still need help with this. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,
JT

janthadeus
Community Specialist
Community Specialist

Hi there, 

 

It's me again. I haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 

 

Regards,

JT