Door bells 24/7 recording

[Scibo]

Why isn't  my Google door bell not recording 24/7 when I am paying extra for the service

[MplsCustomer]

@Scibo 

If you have the 2nd gen Google Nest Doorbell (NOT the battery doorbell) and you have a Nest Aware Plus subscription for the same Google Nest "home/structure" where the doorbell is located, you should be able to view 24/7 video history in the Google Home app (https://support.google.com/googlenest/answer/10904254).

If you go to your doorbell in the Google Home app and go to Settings | Video | Video history, "60-day event and 10-day 24/7 video history" should be checked.

[Scibo]

Ok thank you very much this is very helpful

[janthadeus]

Hi folks, 

Checking in — I hope you've got the answer you're looking for. Let me know if you have more questions in mind. 

I appreciate your help, MplsCustomer!

Thanks,

JT

[EmersonB]

Hey everyone,

@Scibo, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, JT and MplsCustomer.
 
Regards,
Emerson

[janthadeus]

Hey Scibo,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help. 

Thanks for chiming in, Emerson.

Best,

JT