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Door ell history not playing

Bjg
Community Member

Very frustrating. 

They give you the nest aware for a couple months. Then when it expires playback doesn't work and it's too late to return. Well played. 

 

Any way to fix playback without the pay service. It appears you have 4 hours of playback but mine just shows the thumbnail and when you click it just blurs and won't play. Even if 5 mins ago. 

 

Thanks. 

4 REPLIES 4

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

 

Best Regards, 

Brad.

Bjg
Community Member

Yes it is still broken. 

 

Brad
Community Specialist
Community Specialist

Hey there,

 

In order to view events and clips, you will need a Nest Aware subscription. If you were just looking for a live feed, you do not need Nest Aware for that. Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

 

Please let me know if you need further assistance.

Best Regards,

Brad

Bjg
Community Member

Thanks but not true. 

They advertise 3 hours (pretty sure when I bought it said 4) were free and subscription isn't needed.  The app shows the thumbnails in that period. Just no video. 

 

https://store.google.com/product/nest_doorbell_wired