Doorbell 2nd gen (wires)

[Lorek]

The 2nd gen doorbell is most of the time not connected I had the nest doorbell and I never had any connection problems but the battery went dead in that doorbell so I upgraded to the 2nd gen. It will notified me everytime but can't connect for video. This doorbell is useless right now. 

[EmersonB]

Hello Lorek,

Thanks for reaching out here in the Community. I'm sorry about what's happening in your Nest Doorbell. Let's go ahead and see what we can do here. To confirm, when you say you can't connect for video, are you referring to viewing the live feed or you can't play the recorded videos? What is the light status of your Nest Doorbell? Were there any recent changes in your WiFi router settings? Hit this link for more information.

Looking forward to your response.

Best,
Emerson

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Lorek]

Still having the same problem saying video not ready when I try to do the live view.

[janthadeus]

Hey Lorek,
 

I’m sorry you’re still having trouble with this. Let’s sort this out — a few questions: what’s the status light of the doorbell? How far is the doorbell from the router? Is it connected to a 2.4 GHz or 5 GHz Wi-Fi network? Also, are there other devices connected to the same Wi-Fi where the doorbell is connected to?
 

I appreciate the help, Emerson and Brad.

Thanks,

JT

[Lorek]

Not sure about the status light. It's about 20 to 30 ft away from my wifi pod and yes I have 2 other nest cameras connected to it. and it's on 5 GHz.

[Brad]

@Lorek

That may be why you're experiencing some connectivity concerns, as 20-30 ft is farther than you would think for a connection to stay stable and strong. Are you able to move your Wi-Fi closer?

Best regards,

Brad

[Lorek]

Then it should effect all of my best camera. But it does not. I never had this problem with the original nest doorbell. This started with the new doorbell. I thinking the wifi antenna is not as good. 

[Brad]

@Lorek

I would love for you to please fill out this form, and a higher tier of support will reach out to you with next steps. Once filled out, support will reach out to you and assist you further. Please let me know when you have filled out the support form. 

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see if you have filled out the form I sent. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Lorek]

No I had not. Been very busy the last 3 months. I'll try to get it done when I'm off of work. Thanks for reminding me to do it. I actually forgot about it. 

[Brad]

Hi there,

Just checking in to see if you have had a chance yet to fill out the form now. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[EmersonB]

Hi everyone,

@Lorek I wanted to follow up and see if you're able to fill up the form. Let us know if you have other questions in mind.

I appreciate the help, Brad and JT.

Thanks,
Emerson

[EmersonB]

Hey Lorek,

We haven't received your form — were you able to fill it out?

Regards,
Emerson

[EmersonB]

Hello Lorek,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
  
Best,
Emerson

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad