Doorbell Battery drains battery in less than 4 days

[Kareor]

My doorbell is today at 44% battery life and only has 1 day left to work. Each week this has been going worse and worse. Only had the thing for a couple of months, maybe three. I think I need a replacement, this is absurd 

[aatienza]

Hey Kareor,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. A few questions: do you have a wired or a wireless setup? Are you able to view the camera feed? Did you receive any notification from the Google Home app? Also, has there been any recent power outage in the area?

The battery drains faster in cold weather or if there's a lot of activity (even if the activity isn't saved as a clip).

Try the steps below and let us know how it goes.

• Please charge your camera again. If possible, keep it connected to the charger until its battery is full.
• If it's possible to adjust the angle of your camera to a more productive area that catches fewer unimportant activities.

Let me know how it goes by replying to this thread.
 

Thanks,

Archie

[Kareor]

Hi Archie, my Doorbell is wirelless, with battery. At the beggining, battery lasted 6-7 days with a normal use and movement, with the "More Battery" features active. Over this four months, battery has lower the time to 2 days, this was a progressive thing. I talked to Customer support and they recommended a factory reset... didn´t work. I need a replacement. 

[Brad]

@Kareor

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, if your device is no longer under warranty, we cannot offer a replacement, and do not offer replacements for parts. We're sorry for the inconvenience. 

Best regards,
Brad

[janthadeus]

Hey folks,

We've received your form — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
 

I appreciate your help here, Archie and Brad.

Cheers,

JT