Doorbell Camera needs reinstalling

[ltpitt2020]

When we got our doorbell camera installed the technician could not find our transformer but was able to install the doorbell camera anyway. We have now found the transformer and need assistance with getting the doorbell camera reinstalled properly. 

[MplsCustomer]

@ltpitt2020 

I'm not sure how finding your transformer changes anything, as long as your transformer meets Google Nest's requirements (see the page below).

Regardless of the location of your transformer, the doorbell and the "chime puck" should be wired as shown in the page below. Note that the second diagram is labelled incorrectly; it should say "Two Nest doorbells, one chime".

https://support.google.com/googlenest/answer/12153643

[janthadeus]

Hi folks,

I'm dropping by to ensure that everything is covered here. If you have other questions and concerns, feel free to let me know.
 

I appreciate your help, MplsCustomer.

Thanks,

JT

[EmersonB]

Hey everyone,

@ltpitt2020, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, JT and MplsCustomer.
 
Regards,
Emerson

[janthadeus]

Hey ltpitt2020,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help. 
 

Thanks for chiming in, Emerson.

Best,

JT

[ltpitt2020]

Hello,

We continue to get the message "camera offline" several times a day. 

[EmersonB]

Hello ltpitt2020,

Thanks for getting back to us. To know more about this, I'd like to ask, how far is the camera from the router? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera? What is the light status of your Nest Camera? Looking forward to your response.

Regards,

Emerson

[EmersonB]

Hi ltpitt2020,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? We would appreciate it if you could share the information we're asking above. We'd be glad to hear from you.

Thanks,
Emerson

[AbigailF]

Hey everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 
Abi