Doorbell Microphone broken, can't hear visitors.

[Phil1987]

Hi all, 

The microphone on my nest doorbell has given up the ghost and I cannot hear what the postman or visitors are saying. 

I've read through a few other posts on here and tried all the suggestions of resetting and checking the microphone is turned on in settings; all to no avail, it's simply broken. 

Is there a way to repair or is a it a straight up replacement?

[gmelanymelissa]

Hi @Phil1987,

Thanks for posting here in the community. I'm sorry to hear your Nest doorbell microphone is not working and that is preventing you can hear the visitors. I appreciate all the efforts you've made to resolve this inconvenience. Help's here!

To better better assist you, I'd like to ask a few questions:

• Which model of Nest doorbell do you have?
• When did the issue start?
• Has the doorbell suffered any drops or impacts?
• Has the camera been exposed to outdoor weather?
• Is the camera exposed to direct sunlight for extended periods?

Keep me posted.

Regards,

Melany

[Phil1987]

Hi gmelanymelissa!

• It's a battery doorbell.
• The issue started about a month ago(ish)
• No drops or impacts
• It is exposed to weather, rain and sunshine.
• Yes it faces west so is exposed to direct sunlight for half the day. 

[gmelanymelissa]

Hi there!

Thanks for the follow-up information.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Let me know if you have any other questions.

Regards,

Melany

[gmelanymelissa]

Hello again!

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Regards,
Melany