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Doorbell Nest camera

tvale
Community Member

I did a factory reset three times on my nest 1st generation doorbell camera.  When I then go to add product, and connecting, it stops and asks that I do a factory reset

1 REPLY 1

ByronP
Community Specialist
Community Specialist

Hi tvale,

 

Thank you for reaching out to the community. I understand you're experiencing trouble connecting your Nest Wired Doorbell and are stuck in the setup process. It sounds confusing to be asked to factory reset it again, especially after you've already done that. I appreciate all your troubleshooting efforts in this situation. Don't worry, I'm here to help.

For further assistance, please answer the following questions:

  • Has your Nest Wired Doorbell been previously paired?

  • How far have you gotten in pairing your doorbell camera?

  • What’s the color of the LED status light?

  • How far is the device from the router?

  • What application did you use to pair the device, the Nest app or the the Google Home app?

  • Did you migrate your account?

  • Are there any devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device you want to pair?

Please keep me posted.

 

Regards,

Byron