Doorbell and Security Cameras Lost after Internet change

[jolynneaster]

HELP! Hours of my life and sleep lost. 

I simply changed internet providers today....and then. Everything in my house was offline. Sprinklers, A/C, lights no problem. Then came the Google Devices - my lanta. After a million different tries, I deleted my Google Home on the App and started over. The Google speakers no problem, then came the doorbell and cameras. They are lost.  I reset the doorbell and it says I have to migrate my account....I don't have the other account or access....what do I do?! I have a google doorbell and 2 floodlight security cameras. HELLLPPPP!

[MplsCustomer]

@jolynneaster 

Perhaps you should try contacting Support (starting with the link below), since it seems you have multiple issues going on.

First, Google Nest has no way of updating Wi-Fi settings on many Google Nest devices, so their recommendation is to set the network name (SSID) and password on your new router/modem to the same values used on your old router/modem. Otherwise you have to remove the devices from the Google Nest app or Google Home app, do factory resets, and reinstall (https://support.google.com/googlenest/answer/9223711).

Second, if you're being told you have to migrate your account, that must mean you have a Google Nest Hello Doorbell set up in the Google Nest app prior to August 2019, and it needs to get migrated to a Google Account. However, if you've already set up your 2 floodlight cameras in the Google Home app on a Google Account, you cannot migrate to THAT Google Account because it's already in use for Google Nest devices.

So, you might have to do a factory reset on all of your devices and reinstall them on a new Google Account in the Google Nest app and Google Home app. I'd suggest contacting Support for guidance:

https://support.google.com/googlenest/gethelp

[jolynneaster]

Hi @MplsCustomer !

Thank you! Here is what I learned the hard way. Don't delete the home before you migrate. 

I did a factory reset and it still wasn't working. I let it sit for 12 hours and came back to the doorbell and it worked! Set right back up. Factory reset my floodlight/cameras, and they set right back up like a charm. Of course you loose all the videos from before, but thankfully its new enough I was still in the trial period and had not purchased a subscription from NEST. Thank you!

[EmersonB]

Hi everyone,

@jolynneaster, we're glad to hear that you've reach a resolution. We’ll consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, MplsCustomer.

Best,
Emerson