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Doorbell and Security Cameras Lost after Internet change

Community Member

HELP! Hours of my life and sleep lost. 

I simply changed internet providers today....and then. Everything in my house was offline. Sprinklers, A/C, lights no problem. Then came the Google Devices - my lanta. After a million different tries, I deleted my Google Home on the App and started over. The Google speakers no problem, then came the doorbell and cameras. They are lost.  I reset the doorbell and it says I have to migrate my account....I don't have the other account or access....what do I do?! I have a google doorbell and 2 floodlight security cameras. HELLLPPPP!




Perhaps you should try contacting Support (starting with the link below), since it seems you have multiple issues going on.

First, Google Nest has no way of updating Wi-Fi settings on many Google Nest devices, so their recommendation is to set the network name (SSID) and password on your new router/modem to the same values used on your old router/modem. Otherwise you have to remove the devices from the Google Nest app or Google Home app, do factory resets, and reinstall (

Second, if you're being told you have to migrate your account, that must mean you have a Google Nest Hello Doorbell set up in the Google Nest app prior to August 2019, and it needs to get migrated to a Google Account. However, if you've already set up your 2 floodlight cameras in the Google Home app on a Google Account, you cannot migrate to THAT Google Account because it's already in use for Google Nest devices.

So, you might have to do a factory reset on all of your devices and reinstall them on a new Google Account in the Google Nest app and Google Home app. I'd suggest contacting Support for guidance:

Hi @MplsCustomer !

Thank you! Here is what I learned the hard way. Don't delete the home before you migrate. 

I did a factory reset and it still wasn't working. I let it sit for 12 hours and came back to the doorbell and it worked! Set right back up. Factory reset my floodlight/cameras, and they set right back up like a charm. Of course you loose all the videos from before, but thankfully its new enough I was still in the trial period and had not purchased a subscription from NEST. Thank you!

Community Specialist
Community Specialist

Hi everyone,

@jolynneaster, we're glad to hear that you've reach a resolution. We’ll consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, MplsCustomer.