01-05-2023 10:06 AM - edited 01-05-2023 10:14 AM
Hello, I am having major issues with all my nest cam devices, specifically my doorbell. Every time someone rings my doorbell and I want to check to see who it is I just get a black screen with a spinning blue circle. Sometimes the video ends up loading but its several mins later and by that time a moot point as no one is waiting for 5 mins for someone to open door. This AM a sketchy guy rang my doorbell claiming he was here to fix my dishwasher, a call we never made. I could not see him/talk to him through my nest door bell, just had black screen with spinning blue circle. Similarly, I am trying to go back and review the clip of when he rang the doorbell and it wont' load. Just spinning blue circle. I have this issue with all my nest cams where more often then not, I have spinning blue circle and it takes a very long for it to load. I've tried everything. rebooting, re-installing, rebooting internet, nothing works. Why won't Nest fix this?? I pay for Nest aware and paid for the wired doorbell cam and I can't get it to work as advertised. FYI, I use IOS. Anyone else have this issue? Beyond frustrated given how much money I have spend on my three cams + doorbell + nest aware subscription.
01-05-2023 11:41 PM
Brand new to the Nest ecosystem, but not Google Home. I just installed two wires cams and have a wired doorbell waiting to be installed this weekend. I get a lot of spinning blue circles too. One camera specifically has this happen a lot along with buffering every 3-5 seconds while in live view. It's frustrating. I usually replay enjoy Google products (typing on a Pixel 5 right now), but this Nest/Home setup is not living up to my expectations. Hope it gets better sooner than later.
01-10-2023 08:56 AM
Hi there,
Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. How far away is your doorbell from your Wi-Fi router? It may not be getting a strong enough signal. What are your speeds like?
Best regards,
Brad
01-13-2023 10:32 AM
Hi there,
Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.
Best regards,
Brad
01-17-2023 06:51 AM
Hello everyone,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
I appreciate the help, Brad.
Regards,
Emerson