12-11-2022 07:36 PM - edited 12-11-2022 07:36 PM
When a Familiar face rings the doorbell, it doesn't announce them by name out loud. It just says "Someone is at the door" vs "Mary is at the door"- contrary to product materials.
12-11-2022 11:22 PM
This happens to me too sometimes, but it is normal. It just means the camera didn't get a good look at who was ringing the doorbell and it couldn't tell who it was.
12-18-2022 06:49 PM
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help here, MetalGlacier and Brad.
12-15-2022 09:32 AM
Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. It sounds like your camera may not have been able to fully see who it was who rang the door. You are welcome to send in your feedback and your experience within the app.
12-19-2022 07:04 PM
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.