Doorbell battery : device appears as uninstalled

[Belgie76]

Hello,

Sorry for my english 😉

I have a Nest Doorbell battery. This afternoon, I received a notification saying it was offline. I removed it from its holder. I turned it off (5 seconds on the back button) but the problem was still there. So I reinitialized it (pushed 10seconds) and removed from Google home. Then I registered it again. During the initialization, I saw the live test video on my phone. I thought or was Ok but when I put it on its holder again, it still says it is uninstalled...
When I push on the button (as a visiter), I hear the ringbell (it also lights), but nothing on my phone or Nest Hub... In Google Home, it still says it is uninstalled...
I bought it one month ago and I had never had any problem. Can you help me, please?
Thanks a lot for your help

[MplsCustomer]

@Belgie76 

Does the message you're seeing in the Google Home app for your Google Nest Doorbell (Battery) say that it is "uninstalled" or "unmounted"?

If it says "Device unmounted", it seems that some of the metal mounting brackets that come with the doorbell have a slight imperfection that prevents them from properly hitting the button on the back of the doorbell.  See the posts below.

If this is the case, you may need to contact Google Nest Support for a replacement bracket.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Google-Nest-Doorbell-Battery-Device-Unm...

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Why-my-100-charged-mounted-google-doorb...

[Belgie76]

Hello, it's in french (appareil désinstallé), so, maybe it means "unmounted".

Yesterday evening, I managed to chat with the helpdesk.

After many attempts and after the reinitialization of all the devices (routeur, smartphone, doorbell), it finally works.

Thanks for help 😊 I'll keep this possibility in mind.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.

[MelbaDT]

Hey folks, 

Appreciate your answer, MplsCustomer. 

Belgie76, glad to hear that you've sorted it out. Let us know if you have more questions, we'll always be here. 

Best, 

Melba