10-27-2021 04:55 PM
My google doorbell device is located at the front gate. The light is always green and it successfuly captures video when someone approachs it and sends alerts to my phone. Video is available in history with a delay for a period of time.
The live video worked well just after installed, then I started getting Device offline notification and no more live streeaming was happening. I factory reset it and it started working again and now I get the Device offline once again and restarting is not working.
It could be network problems but the light is green and I get the notifications.
The live video works fine if I take the phone close to the doorbell camera but stops working at the distance of about 10 meters.
Any clues how I can fix that?
11-11-2021 03:19 PM
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed.
Please let me know if you need further assistance.
11-17-2021 12:22 AM
11-17-2021 08:42 AM
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
11-15-2021 01:53 PM
Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!
11-16-2021 06:26 PM