Doorbell battery wont reset

[Mike2222]

I've tried everything 5 times and this thing will not reset. Stuck in flashing white and nothing else.

[rut9]

I have the same issue.  Doorbell will not reset after 12+ seconds.  I cannot add to my home as it continues to error out each time.  

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. I would suggest if you can, let the battery die and then recharge it, try again to Factory Reset it. If you are still having this issue, I would suggest you seek out a replacement with Support. It may be faulty if it continues.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[rut9]

Thanks Brad.  It may take weeks for the battery to deplete...any way to speed up that process?  

[Brad]

@rut9

Turn up all of your settings for notifications, sensitivity, etc. and with all of that on, you may get a lot more notifications and such, but it should drain quicker.

Best regards,

Brad. 

[aatienza]

Hey folks,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie