05-14-2022 01:49 PM
My doorbell has been working perfectly until yesterday I charged it and now it says its offline. I have tried restarting it a number of times but nothing changes it remains offline.
How do I get it back working please?
Answered! Go to the Recommended Answer.
05-20-2022 07:04 PM
Hey DDubs,
I'd like to bump in here to make sure that you've seen our response.
Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.
Have a great day.
Thanks,
Archie
05-15-2022 12:32 PM
What colour is the light on your doorbell? While you were charging it, did it pulse white then turn solid white?
05-15-2022 01:01 PM
Its solid white now its fully charged
05-15-2022 01:17 PM
Yeah that means its fully charged. To troubleshoot this, follow the steps in the "Only your camera or doorbell is offline" section (assuming that's the case), in the help article I linked above.
05-17-2022 03:16 AM
Many thanks rebooted the WiFi and now works
Thank you
05-19-2022 03:55 PM
05-20-2022 07:04 PM
Hey DDubs,
I'd like to bump in here to make sure that you've seen our response.
Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.
Have a great day.
Thanks,
Archie
05-21-2022 04:20 AM
All working now thanks
05-24-2022 05:28 PM
Hey DDubs,
That's great to hear — hope that helps!
Thanks,
Archie
05-25-2022 05:30 PM
Hey DDubs,
As we got our resolution here, I'm going to mark this one as resolved. Please feel free to open up a new thread if you need assistance.
Thanks,
Archie