Doorbell cam

[Khyde2009]

My doorbell cam is recognizing my wife and daughter as the same person, is there a way to edit the recognized faces

[jcb080704]

I don't believe there is a setting for that. I wanted to do that too or at least set it up so it notifies me of an "unfamiliar face" but I couldn't even find a setting for that!

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Unfortunately, there isn't a way to edit the recognized faces. You can remove them and clear them out, but no option to change them. Here is an article on some troubleshooting steps.

Best Regards, 
Brad

[SteveT1]

Hi folks,

I appreciate the help @Brad. Checking in to see if you have further concerns about your Nest Doorbell? Feel free to update this thread, and we're happy to assist you further.

Thanks,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve