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Doorbell camera won’t load video

Schickms
Community Member

I have a nest doorbell and 2 security cameras and when everything was installed all 3 worked well. Now the 2 cameras work but the front doorbell has a spinning wheel and can’t load the video. The doorbell works when pushed, the ring is blue around the button as well. I have rebooted the router (gigabit speed and within range of products) and I’ve deleted and reinstalled the doorbell. At this point I’m baffled. Any suggestions?

8 REPLIES 8

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

Schickms
Community Member

Still have not been able to connect it.

Brad
Community Specialist
Community Specialist

@Schickms

 

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

 

Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.

 

You can find this information, plus additional information on this process here. Please let me know if you have further questions.

Best Regards,

Brad.

Schickms
Community Member

Neither approach worked. I’m wondering if I just need to replace it due to a faulty device 

Brad
Community Specialist
Community Specialist

@Schickms

 

I would suggest that you reach out to Support for further assistance.

 

Best regards,

Brad. 

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.

GarrettDS
Community Specialist
Community Specialist

Hey there, 
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 
Garrett DS
 

James
Community Specialist
Community Specialist

Hello @Schickms,
Just wanted to check in here to see if you were able to see John's response here? Did you have time to dive into the issue you are having? Please keep us posted if you need anything else.

Thanks,
James