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Doorbell charging

KUSKER
Community Member

My Nest Doorbell (battery) was unhooked for several months during a remodel.  Now I am trying to reinstall and recharge and the white light indicating full charge never stops a blink and does not go solid.  I've tried numerous times to reconnect to my network and it always fails.  Any ideas?

5 REPLIES 5

RXShorty
Gold Product Expert
Gold Product Expert

Hi @KUSKER 

Are you charging your doorbell with the normal USB cable?
Maybe try factory resetting the device?

KUSKER
Community Member

yes using cable provided with the doorbell. 

I have tried the factory reset multiple times.

janthadeus
Community Specialist
Community Specialist

Hi KUSKER,
 

I’m sorry to hear that. Let’s see what’s going on — how far is the doorbell from the router? Were there any changes to your Wi-Fi network? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera? Also, What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?
 

I appreciate your help, RXShorty.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey there,

 

Checking back in should you still need our help here. Let us know by providing the requested information above. 
 

Regards,

JT

EmersonB
Community Specialist
Community Specialist

Hello everyone,

@KUSKER, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks for answering, JT and RXShorty.

Best,
Emerson