Doorbell dead?

[dpawson]

A 'battery issue' reported. Charged it... except it never shows the solid white light.
Asked about replacement battery? No response. (Ifixit complaint to Google?).
 Found a battery (Mano mano). 

Eventually unstuck the old battery from the base (total overkill on the gunk applied).
New battery installed. Same issue. Shows the 'slow blinking light'... for 48 hours,

despite battery voltage > 3.6V.

Bought Sept '21 so nicely out of warranty.  30 months life expectancy? No Google repair facility?
New doorbell wanted. Any recommendations please?

[canosoup]

I have one of my Google nest cameras go bad 30 days after the warranty also and Google won’t replace it! When this was nest, they would replace any broken camera because they valued their customer subscription. WYZE cameras are ¼ the price with better quality and the subscription is way cheaper. They also have a very responsive support troubleshooting section.

[dpawson]

Thanks. If I integrate it with HomeAssistant that would replace the google item.
Has Google lost their quality control?

[EmersonB]

Hi everyone,

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, have you tried resetting it to the factory default and checking the change on its light status? Just a reminder, after the reset all of your event history will be deleted. Please share your case ID here so that we can take a closer look at what happened.

Regards,

Emerson

[dpawson]

Reset tried (both kinds). No effect. Light remains slow blink. 

[EmersonB]

Hello dpawson,

Thanks for the information. Were you able to find your case ID? In case you can't find it anymore, we'd be happy to take a look into this for you. Please fill out our Contact us form with all the needed information. Let me know once you’re done.

Best,

Emerson

[dpawson]

It took 4 emails to / from Google before they realise it is out of warranty.

That's that then. In the bin.

[EmersonB]

Hey dpawson,

We truly appreciate you taking the time to follow up with us. Based on the information you shared and your previous conversation with the support team, it appears there might be a hardware issue with your Nest Doorbell. They've checked your device and found out that it's out of warranty. Replacing the device with a new one is what we recommended you to do. 

Thanks,

Emerson

[canosoup]

Yup, strange how that works.

[dpawson]

I'm sure you would like me to buy the same again, and likely have the same

experience? 

  I've already replaced it with an alternative.

[canosoup]

I did also, who did you go with?

[EmersonB]

Hi folks,

We're sad to see you go. We'll definitely take this as feedback — we'll ensure to learn from it to be able to deliver a better experience in the future.

Regards,

Emerson