Doorbell install

[Mick23]

Having trouble with my install. It’s not easy to find any install instructions in the first place and then when I did they weren’t described very well.

I have the wired gen2 and I can’t get the doorbell chime to stop or the nest doorbell to connect to the app. Very frustrating!!! I have a recessed chime kit in my wall and have tried adding the 2 wire white disc as I thought was correct. Any help would be great. TIA

[Mick23]

 Example of my chime kit.

[Brad]

Hi there,

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I will invite you to fill out this support form, and a higher tier of support will reach out to you with next steps. Thank you for your patience.

Best regards,
Brad

[Brad]

Hi there, 

Just checking in to see if you have filled out the support form I sent. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[Mick23]

Just close it. I returned the doorbell because I couldn’t get any help. 

[janthadeus]

Hey folks,
 

We're sad to see you go. We hope we can make it up to you in the future. We're always here to help if you ever change your mind. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments. Please let me know if you need further assistance.

I appreciate your help, Brad.

Thanks,

JT