Doorbell is offline, green light on

[Bviolert]

My nest doorbell has been offline since Monday with no activity despite a green light clearly indicating that it is on and connected. Reboot does not work. Disconnect and reconnect does not work. Factory reset fixes the problem for 2 days then it goes offline again. No video is recorded no events are reported, doorbell is completely useless in this state. What else can I do?

[aatienza]

Hey Bviolert,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Are you getting any error messages? Did you make any changes to your Wi-Fi network? How far is the doorbell from the router? Do you have other Nest devices in the house? Also, are there other devices connected to the same Wi-Fi where the camera is connected to? Keep us posted.

Thanks,

Archie

[Brad]

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.

Best regards,
Brad

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, Brad.

Thanks,

Archie