09-12-2022 04:26 AM
It is not a battery one but is plugged in. About 3 years old and the plastic film is peeling. Looks awful. I would like it replaced
09-12-2022 06:45 AM
You can try contacting Google Nest Support to see if they'll make an exception and replace the camera, starting with this link: https://support.google.com/googlenest/gethelp
But they'll probably tell you that they "cannot" replace it because it's past the 1-year warranty. For our two-year-old Nest Hello, we bought a silicone "skin" on Amazon, to cover up the peeling shards.
09-14-2022 10:35 PM
Hi all,
Thanks for your help here, MplsCustomer and Brad.
Awesome, glad to hear from you! We're here if you have any other questions.
Best,
JT
09-12-2022 08:21 AM
Hey there,
Thank you for your patience! If you're seeking a replacement, please fill out this form. Unfortunately, we do not offer replacements for parts. I apologize for the inconvenience.
Best Regards,
Brad
09-14-2022 03:33 AM
Thanks for the link. I contacted Google and upon checking I was just inside the 2 year warranty period so a replacement bell is on its way. All I have to do is return my old one within 21 days from receipt and they will not charge me. I appreciate your help. Have to say the guy from Google was very helpful in finding the serial number of the bell
Trevor
09-17-2022 11:45 PM
Hi there,
It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Best regards,
JT