Doorbell isn't charging

[PeterN11]

Hi, I've had a doorbell for 2 years and recently had to take it down due to renovations. It's been off the wall for about a month or so. When I put it back, it was out of charge, so I've tried to charge it but there's no lights, no charge, no connection, nothing. I've tried numerous hard resets, but the device seems dead. Can anyone suggest a fix? 

[Lance_L]

Hello PeterN11,

Thanks for reaching out to the Google Nest Community and sharing all the steps you’ve taken to fix the issue. I’d be glad to help you with the Nest doorbell. 

Since the steps didn't work on your end, I'd be happy to take a look into this for you. I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

All the best,

Lance

[Lance_L]

Hey PeterN11,

We haven’t seen your form submission come through — were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Regards,

Lance