Doorbell mounting

[JamesFair]

Hi, 

Took my nest doorbell off to charge overnight and it won't remount this morning. 

It will not Click in at the top and keeps popping out. 

I have wiggled the dismount key into the socket at the top to no avail. 

It's only 12 months old.

Any advice??? 

James 

[MplsCustomer]

@JamesFair 

There have been numerous postings like this in this forum. You could try contacting Support to see if your battery doorbell needs to be replaced:

https://support.google.com/googlenest/gethelp

[EmersonB]

Hello everyone,

@JamesFair, thanks for reaching out here in the Community. To confirm, which Nest Doorbell do you have? In case you have the Nest Doorbell 1st gen, Hit this link to see how to attach it properly and skip it to 6:12 mins. Let us know your update here.

I appreciate the help, MplsCustomer.

Regards,

Emerson

[janthadeus]

Hey JamesFair,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help here, MplsCustomer and Emerson.

Thanks,

JT

[JbCollier]

I have the exact same problem! Sent an email to Google and...........no response!

[bnels97]

I've had the same issue... TWICE!

The first time, I sent a video of the problem while chatting with support and they sent me a replacement device. Now the exact same thing has happened with my new device and I am now out of the warranty period, so I am s*** out of luck! Now what am I supposed to do? Buy a new doorbell just for all of this to happen again?!

Makes no sense to me that a manufacturer's defect should ever be 'out-of-warranty', since it is their fault! If you're not going to have a quality product, you could at least have a quality warranty program... I'm very upset with this!

[EdmondB]

Hi everyone,

@JbCollier, I just wanted to check if you'd seen MplsCustomer's response. Let us know if you need more help by replying to this thread.

@bnels97, I'm sorry to hear about your experience with your Nest doorbell (battery). We'd like to know more about this. Please fill out this form so we can investigate further.

I look forward to your response.

Thanks,

Edmond

[EdmondB]

Hi there,

@bnels97, were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.

Best,
Edmond

[EdmondB]

Hello there,

Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Regards,
Edmond