Google Nest Community

AdeleA · ‎10-05-2022

When removing the doorbell to charge for the first time, I dropped it and now the black ring around the camera is damaged. Is this part replaceable, if so, where can I find it?

Brad · ‎10-05-2022

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If your device is no longer under warranty, we cannot offer a replacement, and do not offer replacements for parts. If you're seeking a replacement, please fill out this form. We're sorry for the inconvenience.

Best regards,
Brad

View Recommended Answer in original post

EmersonB · ‎10-06-2022

Hi folks,

@MrVacca, @MplsCustomer and @Brad I appreciate your response.

@ AdeleA we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Thanks,
Emerson

View Recommended Answer in original post

MrVacca · ‎10-05-2022

Hi @AdeleA - So sorry to hear about that! Sadly the Google Store doesn't sell official replacement parts. You can try checking to see if it's still under warranty or if there is a third party company that is willing to attempt to fix it, but Google doesn't offer that themselves.

Hope this helps!

MplsCustomer · ‎10-05-2022

@AdeleA

You could try contacting Google Nest Support to see whether they'll replace the doorbell, starting with this link:

https://support.google.com/googlenest/gethelp?hl=en

There are ongoing reports in this forum about customers damaging their battery doorbells when removing them to recharge them.

AdeleA · ‎10-06-2022

Thank you very much for your help

EmersonB · ‎10-06-2022