Doorbell peeling

[KKaria]

Hi, my Google nest hello doorbell has started peeling. It is over a year old but looks very bad now with the top plastic layer peeling/cracking off.

I am in the UK so little in terms of direct sunlight lol (it's in shaded area for most of the day)

I have noticed this is seems to be a common issue here (maybe a bad batch?). Could it please be replaced?

I have a tonne of other google products but this seems to be the only one I've had issues with.

 Kind regards,

K Karia

@Brad @JohnF 

[Jeohns]

I have two bought within 2 months of each other and both are doing the same thing. One is in sunlight and the other is in shade 90% of the time. 

Google needs to start a replacement programs asap 

[EmptyNester]

Hi KKaria,  I'm an end user here in the U.S.   To the best of my knowledge Google (at least here in the US) is no longer replacing these cameras if they are past their 1 year warranty.  However this is a user forum and the Google folks don't really respond here.  I think your best hope is to open an official support ticket with Google so you can get a Google tech to help you.  You will need do know the serial number of your product.  Here is the link:

https://support.google.com/googlenest/gethelp

Please return here and let us know how it went.  

[Brad]

Hey there,

Thank you for your patience! Unfortunately, we do not process Warranty/Replacement Requests in these Community Forums. If you are seeking a replacement, please contact Support. 

Best Regards,

Brad

[Brad]

Hi there,

Have you had the chance to reach out to Support yet? Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. 

Best regard,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad