Doorbell peeling

[jsc305]

 

This doorbell is peeling.  I get it is out of warranty but at least they should offer to buy a new case.  Even the lens cover fell off.  Poor product 

last time I purchase anything from them

[janthadeus]

Hi jsc305,

Oh no! We’re sorry to hear that. Let’s check this out —  could you fill out this form so we could further investigate?

Thanks,

JT

[MplsCustomer]

@jsc305 

If you search this forum for "peeling" under "Cameras and doorbells", you'll find over 350 threads.

[janthadeus]

Hi jsc305,

We've received your form — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
 

Regards,

JT

[qapnguyen]

What is strange is that there is a 2 year warranty on the unit itself. But.....not on the protective coating as it is considered "consumable". Consumable implies "used up" yet there is no way to replace/repair after sales. I mean when you buy a printer, a toner cartridge is consumable but doesn't mean I have to buy a whole new printer 😄

Now say if you had a pixel phone that needed repair then you can get google to repair under warranty or at a cost if out of warranty. https://support.google.com/pixelphone/answer/9004345?hl=en-GB

Just no such thing exists for doorbell product. They probably should of had it made as gorilla glass inside of plastic for lens part and metal for the rest. Very low cost.

[MplsCustomer]

@qapnguyen 

I think the fact that there are over 350 threads on peeling Google Nest Hello Doorbells in this forum alone--often with several customers posting on each--is an argument that the peeling may be "due to a defect in materials or workmanship".

[janthadeus]

Hey folks,
 

We appreciate sharing your thoughts with us. We hear you — rest assured that we'll take note of it. We'll ensure that we'll learn from your experience as we continually improve our products and services. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments Please let me know if you need further assistance.
 

Best,

JT