Doorbell: removal safety button stuck

[EdithReyes27]

Hello,

I have a problem with my doorbell, removal safety button stuck, I'm trying a lot of ways to release but is not possible, Could you help me?

[Juni]

HI EdithReyes27,

Thanks for reaching out. What Nest doorbell are we working on? Check out this link on how to remove your Nest doorbell from its stand or mount. 

I hope this helps.

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[EdithReyes27]

Hello, the problem is to reassemble, the safety botton is stuck, 

[Juni]

Hello there,

Understood. Could you send us a photo showing it? 

I look forward to your response. 

Best,

Juni

[Juni]

Hi EdithReyes27,

I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.
 

Regards,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Thanks,

Juni