Doorbell showed a completely different face

[Laurencreeden]

My son came home one evening and while he was unlocking door i received notification that person was seen. My sons face is saved in the library, however when i opened notification it showed a totally random strangers face as the screenshot. How on earth did someones face end up on my doorbell activity when im not even sure this person exists?! It was my son, the face did not even look similar 

[Rubes]

Review the familiar face photos saved under your son. Look through them all. Chances are the camera snapped a photo of a random over the past few weeks and labeled it wrong. Then delete the wrong photo.

[Laurencreeden]

Thats a good thought for sure! I looked through all and dont see photo that isnt of someone i know. Maybe youre right though, maybe it was a delivery boy or something but wasnt in my familiar face library 

[janthadeus]

Hey Laurencreeden,
 

Thanks for getting back to us. You can name an unfamiliar face in your familiar face library. In that way, it filters unfamiliar faces your camera detects. 

Here’s how:

1. Open the Google Home app .
2. Tap Settings > Nest Aware > Familiar face detection.
3. If your camera has detected new people, you can tap New faces to find and categorize them.
4. For each new face, tap Yes, No, or Not a person. Then, follow the on-screen prompts to identify the face.

Thanks,

JT

[janthadeus]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?
 

Regards,

JT

[janthadeus]

Hey there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT

[janthadeus]

Hi Laurencreeden,

Checking in — I just wanted to make sure that you’ve seen Rubes’s response. Let me know if you need anything else.

I appreciate the help, Rubes.

Thanks,

JT

[janthadeus]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[EmersonB]

Hi everyone,

@Laurencreeden just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
 
I appreciate the help, Rubes and JT.

Best,
Emerson