Doorbell sound when charging

[ali02155]

My Nest Doorbell is currently charging and every 30 seconds to a minute is makes a sound ("ba-da-dup"). I don't remember this happening when I've charged it previously. Is there any way to turn the sound off? Thanks!

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[ali02155]

Hi Brad,

yes please help.

thanks!

ali

[Brad]

Hey again,

Is it cold where you are located? Is it below 32 degrees fahrenheit?

Best regards,

Brad. 

[ali02155]

Hi Brad,

I am charging the doorbell inside my house, generally around 70 degrees.

Thanks,

Ali

[Struthers91m]

Where’d you go Brad you wanted to help so bad and then vanished 

[SteveT1]

Hey folks,

Appreciate the help @Brad. I'm dropping by to ensure if everything is covered here. Feel free to let us know if you still need help.

Best,
Steve

[ali02155]

Hi Steve,

I still need help as no suggestion or solution has been given.

Thanks,

Ali

[SteveT1]

Hi there,

Sorry to hear that. Are you using the provided charging cable? Are the cables seated properly?

If possible, please share a clip of this so we can check this further. 

Regards,

Steve

[SteveT1]

Hi there,

Jumping in to check if you've seen my response. If you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

[ali02155]

Hi Steve - did you also see @ruralgreg message? Do you have any real suggestions?

Yes I am using the cable it came with and yes it is working, obviously because it is charging. However it takes 10 hours to charge and that is ten hours of the noise every 30 seconds, please help.

[Brad]

Hey folks,

Sorry for the long wait we are always busy and unfortunately cannot get to all threads quickly. In this case, have y'all made sure that you are using the correct charging cables? Have you done all other troubleshooting steps like restarts, factory resets, checking the physical status of the device and cables?

Best regards,

Brad

[ruralgreg]

Would we still be asking if those things worked?  Shoulda went with Ring. 

[Brad]

@ruralgreg

I apologize those steps didn't work. As these forums are not a place to get direct support from Google, as this is a Community Forum, I suggest you contact Support for further assistance.

Best regards,

Brad

[ali02155]

Hi all,

Just wanted to share that I have submitted a warranty claim on this which is what you have to do to get service (I have also tried all of the above steps several times). Going through warranty is a painstaking process where a random number will try to call you at a random time and if you miss it they will try to call you again maybe a week later. This went on for several weeks until I finally got someone on the phone who was completely unresponsive and said they had never heard of my issue and didn’t know how to troubleshoot. I now charge the doorbell in the basement or leave the house for several hours while it charges.

best,

ali

[Struthers91m]

2/2 of specialists bailing 👍🏻👍🏻

[Knappster]

If still need help I figured it out myself! These people don’t no their heads from their arces 

[Pachee]

Help

[janthadeus]

Hi Pachee,

What's up? Can you tell us more about what’s going on? We’d love to help. 
 

Thanks,

JT

[janthadeus]

Hi there,

Checking in to see if you still need help with this. In case there are any follow-up questions or comments. Please let me know if you need further assistance. 
 

Regards,

JT

[janthadeus]

Hi there,

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT

[Ggalvan1]

I have two cameras and both are sporadically on even though they are connected to Wi-Fi. I have one also constantly plugged in but it still will not turn on occasionally. 
also if not docked while charging, it will beep every 30 seconds. Overall I barely use these cameras and they are mostly decorative at this point. 

[janthadeus]

Hey Ggalvan1,

I’m sorry to hear that. No worries, let’s get this sorted — a few questions: what types of Nest cameras do you have? When did the issue start? How far are your Nest cameras from the router? Are your cameras paired to a 5 GHz or 2.4 GHz WiFi frequency? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera? Also, are there other devices connected to the same WiFi where the camera is connected to?

Give these steps a try:
 

1. Restart your cameras. Unplug them from the power outlet, wait for 60 seconds then plug them back in.
2. Restart your router. Unplug it from the power outlet, wait for 1 to 2 minutes then plug it back in.
3. Move your cameras close to the router within 3 to 5 feet or next to it to check if you’ll have a better view of the live feed.

Let me know how it goes.

Thanks,

JT

[janthadeus]

Hey there,

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT

[ruralgreg]

Still same issue.  You guys are useless.  This camera continues to make noise while charging.  Thankfully, it’s my in-laws so I don’t have to deal with the noise.  I’m just glad I went with Ring for our home.  

[janthadeus]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?
 

Regards,

JT

[Brad]

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.

Best regards,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[Merka1990]

Hi

[ruralgreg]

Same problem here.   Makes a da-da-dup sound while charging.  Could one of you specialist answer instead of just dropping in to check?  Is there a way you shut the doorbell off while charging?  I’ve noticed in the app it will show as charging and then jump to “remount doorbell” while making this noise.  

[Struthers91m]

Yes can we get real help here rather then you badge seeking google blokes. About to throw this think across the room and return it 😡😡😡

[ruralgreg]

One of you “Google geniuses” answer the dang question?  

[Ggalvan1]

I’m experiencing the same problem. 

[jordaneisel]

Spouse and I just switched which brick we're using for the charging cord and it stopped beeping! Do this! I guessed it might be the base because of this google answer:

" Get a full charge in approximately 5 hours with a 7.5W charger (not included), and then reinstall it outside."

[Brad]

Hey all,

If you're still experiencing this, I would suggest you try to factory reset your device, which you can learn more about here. Please let us know if you need further assistance, if that doesn't do the trick. 

Best regards,

Brad