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Doorbell video.

Scotty
Community Member

Why can’t I play back the video of someone coming to the front door?  I get a snap shot but no video. 

4 REPLIES 4

Rubes
Gold Product Expert
Gold Product Expert

Do you know if you have a paid Nest Aware subscription? If so, that service enables video history so you can do playback.

Brad
Community Specialist
Community Specialist

Hi there, Scotty.

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. It sounds like you may not have Nest Aware, so I would suggest getting a subscription and you should be good to view your footage after. Also, thank you for that information, Rubes! I appreciate your help! Please let me know if ya'll need anything else.

 

Best Regards,

Brad. 

Brad
Community Specialist
Community Specialist

Hey folks.

 

Just popping in to see  if you still needed assistance with this issue? Please let me know!

 

Best Regards,

Brad.

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS